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On-site Inspection

On-site Inspection

$500.00 - $500.00
$500.00
$500.00 - $500.00
$500.00
About this Service

The On-Site Inspection service is designed for customers experiencing issues with their DTF or UV DTF printing equipment. This service includes a thorough assessment of the machine at your location to diagnose potential issues or troubleshoot operational problems. However, this service does not include the repair process or replacement of parts. If repair or replacement is required, a separate quote will be provided after the inspection. This allows you to understand the issue fully and decide on the next steps with clarity.

Important Note: If the issue is critical and completely halting your production process, please contact us before purchasing this service. We may not have an available technician to dispatch to your location immediately. Communicating with us beforehand helps prevent delays and ensures a smoother resolution process. Otherwise, if we're unable to accommodate an urgent request, your purchase may need to be canceled, leading to additional waiting time for the refund process and a loss of valuable time for you.

Who is Eligible for this Service

This service is available exclusively to customers who have purchased their equipment from DTF Bank or our affiliated partners. Ensuring that your equipment was purchased through our authorized channels allows us to offer the most accurate and efficient support.

How the Process Works
  1. Submit Your Request: While purchasing the On-Site Inspection service on our product page, fill out the form provided in detail. This step is essential for capturing accurate information about the issue.
  2. Provide Details: It is essential to complete the form in detail, including a clear description of the issue and any relevant photos or videos of the problem. This information helps us prepare for the inspection and potentially bring necessary tools or spare parts.
  3. Appointment Scheduling: After receiving your request, DTF Bank will contact you to discuss available dates and set an appointment that works for both parties.
  4. On-Site Visit: On the scheduled date, our technician will visit your store or production center, perform a thorough inspection, and troubleshoot the equipment to identify the issue.
  5. Next Steps: If repairs or part replacements are needed, a separate quote will be provided for the required services and spare parts.

By providing detailed information and media when buying this service, you can help streamline the process, minimize delays, and avoid additional shipping costs for any required parts.

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